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Terms and Conditions of Service

Terms and conditions

Last updated: September 1 , 2026


1 Introduction

These Terms and Conditions ("Terms") govern the use of the Duxbe POS Software-as-a-Service ("Service") provided by Hancod Digital Private Limited ("Company," "we," "us," or "our") to the Client ("you," "your," or "Customer"). By accessing or using the Service, you agree to comply with these Terms.


2. Free Trial

We offer a 15-day Free Trial of the Service for evaluation purposes.

  • At the end of the trial period, access to the Service will terminate unless you subscribe to a paid plan.

  • Data created during the trial period will be retained for 30 days post-trial termination. If no subscription is activated, the Company reserves the right to delete the data permanently.


3. Subscription and Payment

  • The Service is provided through Monthly and Yearly Subscription Plans. 

  • Payments must be made in advance, as per the agreed billing cycle.

  • All fees are non-refundable, except where explicitly stated in these Terms.

  • The Company reserves the right to suspend access to the Service if payment is not received by the due date.


4. Scheduled Maintenance and Downtime

To maintain system performance and security, the Service may be unavailable during Scheduled Maintenance.

  • We will provide a minimum of 48 hours’ notice for maintenance activities.

  • Downtime resulting from maintenance is not included in the Service Level Agreement (SLA) uptime calculation.

  • We strive to minimize disruption and ensure maintenance occurs during off-peak hours.

5. Service Availability and Support

  • The Company guarantees 99.5% uptime annually, excluding scheduled maintenance or force majeure events.

  • Technical support is provided via designated channels during business hours or as per the Customer’s support agreement.

6. Customer Obligations

The Customer agrees to:

  • Maintain confidentiality of access credentials.

  • Use the Service in compliance with all applicable laws and regulations.

  • Provide accurate and up-to-date information during onboarding and throughout the subscription period.

7. Data Security and Privacy

  • The Company implements industry-standard measures to protect Customer data.

  • Data processing will comply with global data privacy laws, including GDPR or equivalent standards, where applicable.

  • Customers retain ownership of their data stored within the Service.

8. Termination

  • Either party may terminate this agreement with 30 days’ written notice.

  • Upon termination, the Customer’s access will be revoked, and data will be made available for export for 30 days post-termination.

  • The Company reserves the right to terminate the Service immediately for any breach of these Terms.

9. Amendments

  • The Company may revise these Terms periodically.

  • Any changes will be communicated with a minimum of 30 days’ notice. Continued use of the Service constitutes acceptance of the updated Terms.

10. Limitation of Liability

To the maximum extent permitted by law, the Company’s liability for any claims related to the Service is limited to the amount paid by the Customer for the Service during the 6 months preceding the incident.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in  India.

12. Contact Information

For questions regarding these Terms, you may contact us at:
Hancod Digital Private Limited
Email: info@hancod.com
Address: 1st Floor, Sahara Center Complex, 

Pallippuram,Perinthalmanna, 

Angadipuram, Kerala 679321